Privacy Policy
Effective Date: August 2025.
Lenscape Media LLC(“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
Information We Collect
We collect the following types of information when you interact with our business:
● Contact Information: Name, email address, phone number, and mailing address (for scheduling, project communication, invoices, and stored in our CRM).
● Appointment Information: Date, time, and details of scheduled sessions.
● Communications: Emails exchanged with us, including project details, invoices, and receipts.
● Payment Information:
For cash payments, we record receipt details.
For check payments, we may collect the name, address, and bank information shown on the check.
For Venmo payments, we collect your Venmo username and transaction details.
For ACH payments, we may collect your bank account and routing information as provided by you for processing.
● Project Files and Deliverables: Finished products may be stored in Dropbox for access and delivery.
● Business Information: Business name, address, and related notes may be stored in Milanote as part of project design and planning.
● Website Usage Information: Basic analytics such as IP address, browser type, and interactions with our website and videos.
We do not collect or store credit card information.
How We Use Information
We use your information to:
● Provide and manage our video editing services.
● Schedule and confirm appointments.
● Process payments (cash, check, Venmo, or ACH) and maintain financial records.
● Manage projects and client details using our CRM (Monday).
● Store and deliver finished projects using Dropbox.
● Organize design-related information using Milanote.
● Send invoices, receipts, and project updates.
● Respond to questions or requests.
● Maintain business records for tax and legal purposes.
● Improve our website and client experience.
SMS terms of service
SMS messages may be used to communicate information relative to client projects and to enhance the professional experience.
Types of messages:
Customers and Guests - you may receive SMS messages regarding your orders, deliveries, or other relevant information pertaining to the project.
Job Applicants – you may receive information about your application status, onboarding materials, or other employment-related updates.
Frequency:
Messaging frequency may vary. Message and data rates may apply. You can opt out at any time by texting STOP. For assistance, text HELP or visit our Privacy Policy.
If you consent to receive conversational, informational, and promotional SMS from Lenscape Media, you agree to receive conversational, informational, promotional SMS from us.
No mobile opt-in or text message consent will be shared with third parties or affiliates.
How We Share Information
We may share information only as necessary to run our business:
● With service providers we use for scheduling, email, website hosting, CRM, project storage, and design collaboration.
● With third-party payment processors:
--> Venmo (PayPal, Inc.) for payments made through Venmo.
--> Banks for processing ACH transfers or check deposits.
● As required by law or to comply with legal obligations.
We do not sell or rent your personal information to third parties. No mobile opt-in or text message consent will be shared with third parties or affiliates.
Cookies and Website Analytics
Our website may use cookies or analytics tools to understand visitor activity (such as which pages are viewed). Cookies help us improve our site but do not give us access to your computer. You can disable cookies in your browser settings.
Data Storage and Security
● We store client contact details inour CRM system (Monday), which uses its own security protocols.
● Finished project files are stored and shared using Dropbox.
● Business information used in design planning may be stored in Milanote.
● Paper checks and ACH details are handled securely and recorded only as necessary for bookkeeping.
● Venmo transaction details are retained in accordance with Venmo’s services.
● Access to client information is limited to authorized personnel.
● We retain records only as long as necessary for business and legal purposes.
Your Rights
You have the right to:
● Request access to the personal information we hold about you.
● Request corrections or updates.
● Request deletion of your information, subject to legal and recordkeeping requirements.
● Opt-out of receiving non-essential communications.
To make a request, please contact us at the email below.
Third-Party Services
We may use third-party services such as:
● Scheduling platforms (for calendar bookings)
● Email services (for sending invoices and project details)
● Website hosting/analytics tools
● Monday.com (CRM system for storing client contact details)
● Dropbox (for storing and delivering finished projects)
● Milanote (for organizing design-related business information)
● Venmo (PayPal, Inc.) for processing Venmo transactions
● Financial institutions for processing checks and ACH transfers (see your bank’s privacy policy for details) These providers may collect limited information in accordance with their own privacy policies. We encourage you to review their policies directly.
Children’s Privacy
Our services are not directed to children under the age of 18, and we do not knowingly collect information from them.
Links
In an attempt to better provide great quality, this Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Lenscape Media LLC
rocky@lenscapemedia.com
149 Rombout Rd. Poughkeepsie, NY12603
Our website address is: https://www.lenscapemedia.com/
